How to Evaluate Whether New Legal Technology Is Worth the Investment
New technology transforms the way many businesses operate, including law firms. In order to streamline operations and provide a smoother client experience, firms are investing in advancements such as case management software, billing and tracking tools, CRM platforms, document management software, et cetera.
It can be difficult to tell which tools are capable of generating the results you’re looking for. It’s important to be sure you’re choosing technology that’s worth its cost.
To simplify your search, here’s how to go about determining whether a certain piece of technology is a wise investment for your firm:
Make Sure it’s Suitable for Your Firm’s Needs
If you’re shopping for new technology, it should be because you’ve identified specific problems in essential, day-to-day operations.
Consider using the “One-Sentence Test.” Before adopting any new technology tool, write one sentence explaining how it will make your firm run more smoothly or make your clients happier. If you can’t, then it’s not the right tool.
Involve Your Team in the Selection Process
Not sure which tasks are eating up the most time or causing the most stress? Talk to your team. When you go over different options with your staff, they can tell you how well a certain option matches the specific problems bottlenecking your firm.
Does it Fit in Your Current Substack?
Another factor to consider is whether a certain tool can be easily integrated into daily operations, both from a technological and cultural standpoint. If your firm is already accustomed to certain tools and systems (e.g. Microsoft Word, Google Drive, et cetera), you’ll want to make sure any new technology is compatible with your current workflow. Introducing one new tool is intimidating enough. Your team shouldn’t have to change the way they do their jobs every day just for the sake of technology.
Additionally, your new tools should align with your firm’s current working style and priorities. In which areas are you already trying to be more efficient? If a certain tool is designed to support a style of work your firm doesn’t currently incorporate, it’s probably not a good choice for your needs.
Does the Vendor Offer Training and Support?
Integrating new technology into a law firm’s operations can be a rough road, so you’ll need all the help you can get. This is why it’s useful when technology vendors offer educational resources for new users. Does this vendor have a support team that’s readily available to answer questions? Is there documentation that clearly explains their training process?
Implementing new technology takes time. Since law firms rarely have time to spare, it’s wise to invest in software providers that acknowledge the importance of training.
Thinking of investing in new legal technology but not sure where to start? Our founder is a licensed attorney and former CEO who helps law firms turn challenges into clear, practical operations. When you’re ready to run your firm with more clarity and control, schedule a free consultation and let’s see if we’re a good fit for streamlining your operations and moving your firm forward.
